Changing the Face of Identity Management
By Michelle Savage
July 21, 2008 —
(Page 2 of 4)
Doug Leland, Microsoft’s general manager for the identity and access division, said that there is a lot of room for improvement in the identity management market, because “the state of the art in identity management is under-delivering.”
“Customers are looking for a full life-cycle approach to ID and access management,” he said. “They want the ability to manage the full breadth of identity—including their identities, their credentials, their resources and their access to those resources—across the life cycle of when a new user joins all the way through to when that user leaves the organization.
“There are no meaningful tools provided for information workers to manage their own identities,” continued Leland. “The burden is placed solely on the IT help desk. It is looked at solely by the industry at large as an IT problem and the solutions are purely IT solutions.”
This is a costly issue, as Leland said one in four help-desk calls are identity related and are often for simple tasks such as changing a password. “High-volume calls tend to drive up costs,” he noted. “I’ve seen statistics of $50 per call.”
In addition, Leland pointed out that the existing applications are siloed, meaning that there are separate applications for managing identities and credentials. “The industry at large doesn’t look at strong authentication and credential management as being part of identity and access,” he said. “Microsoft is unique in that we view this as two sides of the same coin. They belong together. This will change the overall approach and address many of the challenges businesses are facing.”
Changes in the Market
Lina Liberti, vice president, CA Security Management, argued that traditional identity management offerings haven’t been under-delivering; rather, the market is evolving into new areas, including entitlement certification, which ensures that only approved users gain access to sensitive business information.
“As a result, new entrants into the market have offered standalone solutions which need to complement existing identity management offerings,” she said. “To address the complete issue of managing user identities across the entire life cycle of the user, a complete solution is required, including all three components (identity management, entitlement certification and role management). Traditional identity management offerings do allow customers to manage identities, credentials, authentication, etc. in one solution.”
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